Logistics Policy
Logistics Policy
- Customers need to check the product for damages before signing for receival. If there are any problems, please contact Ajaoland provide the corresponding certification or proof. When signing receival for products, the customer needs to check whether the product is intact and undamaged. If left unchecked, it will be deemed that the customer considers that the product is functioning and not damaged. If the product is damaged during transportation, please contact Ajaolwithin 24 hours;
- In the event that the customer sends a product to Ajaolwithout advance authorization from Ajaol’s after-sales team, Ajaolhas the right to reject the package, and any loss or damage shall be covered by customer;
- If the customer sends a product back to Ajaolby COD(cash-on-delivery) without authorization of Ajaolin advance, the package may be rejected due to payment failure; the customer shall bear any direct or indirect loss during this operation;
- The customer shall send back the product to the specified and unique address according to instruction of the Ajaolservice team.In the event that a product is sent to any other address by mistake, Ajaolshall not be responsible for safety or transferring of product, even if the address is relevant to Ajaol;
- The customer needs to make sure that the receiving addresses are correct and are updated. If the receiving address provided by the customer are wrong, or the recipient refuses to receive the product, the loss caused shall be covered by the customer.
- Customs Clearance: Ajaolwill not bear any customs clearances incurred.