Warranty Period

2.1 Warranty Period of Main Parts

Cases: 12months
Drinkware: 12months
Coolers: 12months
 Outdoor Living: 12months

 

2.2 Warranty Period Determination

  1. Valid Proof of Purchase:

The following proof of purchase documents are required when customers claim warranty from ajaol:

1) Orders placed on ajaol.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales channel, sales date and delivery date;

2) Products purchased from other channels: Valid purchase invoice, logistics evidence, or order number(s) confirmed by ajaol customer service team;

  1. Warranty Start Date:

1) The warranty period begins the day your product is received at your delivery address.

2) Most ajaol products have a warranty over 12 months long. If you cannot locate shipping information to prove your warranty start date, we will default to a 30 days shipping time from your date of purchase, with the warranty starting 30 days after purchase.

  1. Defect Reporting Date:

Whether or not your defect is covered under warranty depends on the date you report your defect. The defect reporting date can be from one of the following methods: Phone contact date, support email date or app report date. The earliest of which shall be considered your defect report date.

  1. Unconditional Return Period:

You can return your product unconditionally within 30 calendar days of receiving your product provided it was ordered on ajaol.com in the contiguous US.

  1. Warranty Repair Service Period:

According to the above-mentioned warranty table in section 2.1, products under warranty that do not meet the requirements of refund or replacement can request a warranty repair service.

  1. The replacement product or parts will either inherit the remaining warranty period of the original product, or be given at least 3 months warranty, the longer period shall prevail.